Frequently Asked Questions
Find answers to common questions about Skeyndor skincare products, shipping, returns, and professional skincare advice.
Get in Touch
Can’t find your answer? Email us at care@skeyndor.au — we typically respond within one business day.
Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 1–4 business days Australia-wide. Delivery times may vary during holidays or peak periods.
How much does shipping cost?
Free shipping on orders over $80 AUD. Orders under $80 ship for a flat rate of $7.90. All orders are dispatched from Melbourne.
Do you ship internationally?
We ship Australia-wide, and also deliver to New Zealand and the Pacific Islands. For other international enquiries, please contact us at care@skeyndor.au.
How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking link. Click the link to view real-time delivery updates.
Returns & Refunds
What is your return policy?
We accept returns within 60 days of purchase on unopened, unused products in their original packaging. Opened or used skincare products cannot be returned for hygiene reasons.
How do I request a return or refund?
Contact us at care@skeyndor.au with your order number and reason for return. We’ll guide you through the process.
How long do refunds take?
Once we receive your returned item, refunds are processed within 5–10 business days to your original payment method.
Products & Skincare
Where are Skeyndor products made?
All Skeyndor products are developed and manufactured in Barcelona, Spain, where the brand was founded in 1966. 60 years of skincare innovation backed by clinical research.
Are Skeyndor products tested on animals?
No. Skeyndor is cruelty-free and does not test on animals. Our products are manufactured under ISO 22716 GMP certification, and the Aquatherm range has been independently tested by the Eczema Association of Australasia and featured in its magazine, Eczema Quarterly.
Which range is best for sensitive skin?
Our Aquatherm range is specifically formulated for sensitive and reactive skin. It features thermal water from Salies-de-Béarn in the French Pyrenees and supports four pillars: barrier comfort, microbiome balance, calming reactive skin, and lasting soothing hydration.
How do I choose the right products for my skin?
Email us at care@skeyndor.au for a free personalised skin consultation. Our skin wellness team will recommend the best routine for your skin type and concerns.
What makes Skeyndor different from other skincare brands?
Skeyndor combines clinical-grade formulations with sensorial textures. Used in professional salons and spas across 60+ countries, our products deliver visible results backed by clinical studies — without compromising on the experience of using them.
Orders & Account
Can I change or cancel my order after placing it?
Contact us as soon as possible at care@skeyndor.au. We’ll do our best to accommodate changes, but once an order is dispatched we’re unable to modify it.
Is the checkout secure?
Yes. Our checkout is powered by Shopify’s secure payment infrastructure with full SSL encryption. We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Do you have a salon finder?
We work with select professional salons and spas across Australia. Contact us at care@skeyndor.au and we’ll help you find a Skeyndor salon near you.
