Terms of service

Terms of Service – Skeyndor Australia

Last updated: 25 August 2025

Welcome to Skeyndor Australia. This website is operated by Vogue Image Group Pty Ltd (ABN 80 084 525 682), under exclusive agreement with Skeyndor International. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • The terms “we”, “us” and “our” refer to Skeyndor Australia, operated by Vogue Image Group Pty Ltd.

  • By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms, conditions, and policies referenced herein.

  • We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

  • You may not use our products for any unlawful or unauthorised purpose.

  • You must not transmit any malicious code, worms, or viruses.

  • A breach of these Terms will result in immediate termination of your access to our services.

3. Products & Services

  • All products are subject to availability.

  • We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.

  • Product descriptions and pricing are subject to change without notice.

  • Important: Some of our advanced professional products are designed for in-salon or prescribed use. These should only be used under the guidance of a trained professional. To find your nearest salon, please visit our Find My Nearest Salon.

4. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD) and are inclusive of GST.

  • We accept all major payment methods, including Visa, Mastercard, AMEX, PayPal, Afterpay, Klarna, Zip Pay, Apple Pay, and Google Pay.

  • Payment must be received in full before orders are processed and dispatched.

5. Shipping & Delivery

  • Shipping terms (costs, timeframes, thresholds) are outlined in our Shipping Policy.

  • Delivery times are estimates only; we are not responsible for delays outside our control (e.g., courier delays, customs inspections, public holidays).

6. Returns & Refunds

  • Our Returns Policy complies with Australian Consumer Law.

  • We offer exchanges or refunds for faulty, damaged, or incorrectly supplied products.

  • Returns for change-of-mind may be accepted at our discretion, provided the product is unopened, unused, and returned within 14 days of purchase.

  • International returns are accepted under the same conditions, though customers are responsible for international return shipping costs unless otherwise required by law. 

  • You can view the full refund policy here.

7. Accuracy of Information

  • We strive to ensure all information on our website is accurate, but we are not responsible for typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, or availability.

8. Intellectual Property

  • All content on this website — including logos, branding, product images, descriptions, and text — is owned by or licensed to Vogue Image Group Pty Ltd under exclusive agreement with Skeyndor International.

  • You may not reproduce, distribute, or exploit any content without prior written consent.

9. Limitation of Liability

  • To the maximum extent permitted by law, Skeyndor Australia shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.

  • Liability is limited to the maximum extent permitted under Australian Consumer Law.

10. Governing Law

  • These Terms of Service and any disputes arising from them are governed by the laws of Victoria, Australia.

11. Changes to Terms

  • We reserve the right to update, change, or replace any part of these Terms of Service.

  • The latest version will always be posted on this page, with the date of last update noted above.

12. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email:  care@skeyndor.au

 

Mobile Terms of Service

Skeyndor Australia

Last updated: July 16, 2026

The Skeyndor Australia mobile message service (the "Service") is operated by Skeyndor Australia (“Skeyndor Australia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Skeyndor Australia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Skeyndor Australia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Skeyndor Australia. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Skeyndor or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Skeyndor Australia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Skeyndor or email care@skeyndor.au

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.